Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.6
Location
9.6
Service
8.2
Dining
6.0
Guest reviews
7.8/10
based on 5 reviews
7.6
7.6/10based on 116 reviews
Helen
United States of America,
November
2024
8.4/10
I had a wonderful stay at this hotel, enjoying the spacious room with a fantastic view of the slopes. The location is perfect for skiing, just steps away from the slopes. The service was friendly, and the onsen was a great bonus. However, I found the dining options a bit limited, especially for breakfast, which could use more variety.
Rooms
9.0
The room was huge and quite comfy, with an amazing view from the 7th floor. It easily accommodated two adults and our four kids with futons.
Service
8.0
The staff was very friendly and helpful, providing great services like laundry and ski equipment hire.
Location
10.0
The location was excellent, just a short walk to the slopes and easy access to nearby attractions.
Dining
6.0
The dining options were pretty good, but there wasn't much choice, especially for hot foods at breakfast.
Facilities
9.0
The onsen was a great facility and well-maintained, making it a highlight of the stay.
William
United States of America,
October
2024
7.4/10
We had a mixed experience at this hotel. The location was fantastic, super convenient for accessing the ski slopes and the bus stop. The rooms were spacious, accommodating our family comfortably. However, we struggled with the heat in the room and the dining options left a bit to be desired. Overall, it's good value for money but could use some improvements.
Rooms
7.0
The traditional Japanese room was spacious enough for our family of six, fitting two adults and our four kids on futons with ease. However, it got extremely hot, and we had to open the window to cool down, which made it hard to sleep.
Service
9.0
The service was friendly and helpful, with assistance available for ski equipment hire and tours. They even welcomed us with a drink, which was a nice touch.
Location
10.0
The location is perfect for ski enthusiasts as it's right in front of the Ichinose family ski area and very close to the bus stop for traveling to Nagano City. It's just a bus ride away from the Snow Monkey Park too.
Dining
5.0
Dining options were somewhat limited. While there were choices for a western breakfast, not much hot food was available, and it could definitely be improved.
Facilities
6.0
The hotel had decent facilities, but there weren't any standout amenities that I would rave about.
Vincent
United States of America,
September
2024
8.2/10
We had a great time at this hotel! The location was absolutely perfect for skiing, just steps away from the slopes and close to the bus stop. The traditional Japanese room was spacious enough for our family, but it got a bit too hot for comfort. The amenities were good, especially the Onsen, but the dining options could use some improvement. Overall, it's a solid choice for families looking for a ski getaway, although just make sure you're okay with a bit of warmth in the room!
Rooms
7.0
The traditional Japanese room was spacious and fit our entire family comfortably on futons, but we did have to open the window to cool it down since it was quite hot.
Service
8.0
The staff was friendly and attentive, offering services like laundry and assistance with ski equipment hire.
Location
10.0
The hotel’s location was excellent for skiing, right next to the slopes and close to the bus stop for easy travel to Nagano City and the Snow Monkey Park.
Dining
6.0
The dining options were adequate, but there wasn't much variety, and it lacked some hot food choices.
Facilities
9.0
The Onsen was a great feature, providing a relaxing way to unwind after a long day of skiing.
Bruce
United States of America,
August
2024
8.0/10
The hotel has an excellent location just a stone's throw from the ski slopes, making it super convenient for us as a family. The room was spacious and comfortable enough for all six of us, although it got a bit too warm at times. The service was quite helpful, especially with the ski equipment rental. However, having to open the window during freezing temperatures was a bit awkward, and if you're not a seasoned skier, the language barrier could be a challenge.
Rooms
8.0
We stayed in a traditional Japanese room that comfortably fit my spouse and our four kids on the futons. The room was a good size and quite cozy, though it was extremely hot, prompting us to open the window in the freezing cold.
Service
8.0
The service was friendly and attentive, offering laundry, ski equipment hire, and tours/ticket assistance, which was really helpful for our family skiing trip.
Location
9.0
The hotel's location was perfect for easy access to the ski slopes and very close to the bus stop for travel to Nagano City and the Snow Monkey Park.
Dining
7.0
Dining was adequate, with a decent breakfast that offered good value for money, especially if you enjoy Japanese cuisine.
Facilities
8.0
The facilities met our needs well, even though we didn't use them extensively. Everything was conveniently located and well-maintained.
Charles
United States of America,
July
2024
7.6/10
My stay at the hotel was overall a good experience with easy access to the ski slopes, making it perfect for our family trip. The traditional Japanese room was spacious enough for our family of six, and the Onsen was a definite highlight. However, the temperature control in the room was not ideal, and we struggled with the heat at night. The location was fantastic, but communication could be tricky for non-experienced skiers.
Rooms
7.0
We stayed in a traditional Japanese room that comfortably fit my family of two adults and four kids on futons. However, the heat was quite overwhelming; we had to open the window to combat the excessive warmth.
Service
8.0
The service was great, with helpful amenities like laundry and ski equipment hire that made our stay easier.
Location
9.0
The location was perfect for access to the ski slopes, just a short stroll away. It was also very close to the bus stop for trips to Nagano City, which was super convenient.
Dining
6.0
Dining was adequate with some decent options available, although nothing too extraordinary stood out.
Facilities
7.0
The Onsen was a fantastic facility and definitely added to our experience, but overall the amenities were fairly basic.
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